Privacy Policy

Last updated: March 2026

1. Introduction

Desera ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By downloading or using the App, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and profile data when you create an account or contact us.
  • Content You Provide: Photos, videos, posts, reviews, and other content you upload or create within the App.
  • Camera and Media: Photos or videos you capture with the camera or select from your device for uploads and smart search features.
  • Location Data: Approximate or precise location when you use map, nearby, or location-based features. You can disable location services in your device settings.
  • Usage Data: Information about how you interact with the App, such as searches, clicks, and preferences.
  • Device Information: Device type, operating system version, and unique device identifiers.

3. How We Use Your Information

We use your information to:

  • Provide and improve our services, including hotel and service listings and recommendations
  • Personalize your experience based on your preferences and location
  • Respond to your inquiries and provide customer support
  • Send you important updates and promotional materials (you can opt-out at any time)
  • Comply with legal obligations and enforce our terms

4. Permissions We Request

Depending on your use of the App, we may request the following permissions:

  • Camera: To capture photos or videos for smart search and content uploads.
  • Photos and Media: To select and upload images or videos from your device.
  • Location: To show nearby services, map views, and location-based recommendations.
  • Phone: To let you place calls to providers directly from the App.

You can control permissions in your device settings. Features may be limited if you deny certain permissions.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us operate the App (e.g., hosting, analytics, and infrastructure such as Firebase and mapping services).
  • Business Partners: Hotels, restaurants, and tour operators when you make a booking or request services
  • Legal Requirements: When required by law or in response to valid requests by public authorities

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information as long as your account is active or as needed to provide the App and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us at desera22app@gmail.com.

9. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

10. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact us:

  • Email: desera22app@gmail.com
  • Phone: +213 66 718 6387 / +213 54 130 0632